1. Place Your Order

• Email Us: Send an email to info at junkyardathletic dot com stating which products you would like to order.

2. Describe Your Vision

• Design Details: Explain what each finished product should look like. You can describe it in writing or even sketch it on paper, a Post-it, a napkin, etc.
  
  Include details such as:

  • • Sizing and placement of logos, background artwork, names, and numbers.

    • Background colors, stripe colors, and/or accent colors.
      
      

• Need Inspiration? If you’re not sure what you want, simply describe the “look” you’re aiming for, and we’ll help make it a reality.

• Artwork Fee Notice: Custom designs are subject to an $85/hr artwork fee (with a one-hour minimum).

3. Submit Your Logo(s)

• Accepted Formats: We prefer your logo(s) in Adobe Illustrator format. EPS, SVG, and Illustrator editable PDF files are acceptable.

• Fonts: Include any fonts used in your logos or that you’d like used in your design (do not assume we have them).  Please provide these to us in TrueType.

• Fonts: Please let us know what the colors to your logo are.  Everyone sees color differently, so, if your logo is red, white and blue and you specifically want a New York Rangers red, white, and blue, please let us know that.

• Verification: Send a JPEG along with your logo to confirm that we received the correct file.

4. Invoice and Payment

• Invoice: Once we receive your order, logo, shipping address, email, and phone number, you will receive an online invoice via Square.

• Work Start: Custom product work will begin only after full payment is received.  Since each item we create is tailored specifically for you, orders are non-refundable.

• Currency: ALL PRICING IS IN US DOLLARS.

5. Branding Notice

• Junkyard Athletic Logo: Please note that all products will have the Junkyard Athletic logo printed on them—NO EXCEPTIONS.

6. Design Mock-Up

• Our Process: Our graphics team will create a mock-up for each product you order and will work with you until you are completely satisfied with the final design.

• Your Input: If you’re feeling artistic, you’re welcome to send us your own mock-up in any format (e.g., MS Paint, crayons, markers, colored pencils, or even a napkin sketch).

7. Production

• Approval: Once you’re completely satisfied with the final design, your custom-designed products will be placed into our production queue.

• Timeline: Actual production times will vary based on the time of year; however, we always quote 8 weeks for production.

8. Shipping

• Delivery: Upon completion, your finished custom products will be shipped directly to you.

FAQ

1.  Can we submit our own mock ups or send you reference pictures of what we want?

Absolutely!
We encourage you to send us your ideas—whether it's a digital file, a sketch on paper, or even something drawn on a napkin. Feel free to use any medium (MS Paint, crayons, markers, colored pencils, etc.).

2.  Can I use a copyrighted photo or trademarked logo on my products?

Unauthorized use of intellectual property, including copyrighted and trademarked material, is strictly prohibited by law. Any reproduction, distribution, or modification of such materials without explicit permission constitutes a violation of intellectual property rights.

The logos displayed in photos on our website and social media platforms belong to our clients and are used with their permission solely for the purpose of producing customized products for them. These logos are not available for unauthorized use or reproduction.

If you have any questions about permissions or usage, please contact us directly.

3.  Who does Junkyard Athletic sell to?

We serve a diverse clientele including:

• Professional sports teams

• College athletic programs

• Amateur associations

• "Average Joe's" and "beer leaguers"

• Individuals

• Fortune 500 companies

• And everything in between

4. Where are your products made?

All our products are crafted in our shop using US-made fabrics and materials. We do not import or outsource our products—when you work with Junkyard Athletic, you're partnering with a US-based company committed to providing prompt customer service and clear communication.

5. How long does the process take?

We always quote 8 weeks for production. Actual production times may vary depending on the product and time of year. Our busiest season is from May through November for professional and college clients, but we always make time for every client, regardless of size.

6. Do you offer RUSH service?

Unfortunately, we do not. We treat all orders equally by operating on a first-in, first-out basis—ensuring every client receives the same high level of service.

7. What is the minimum order quantity?

All our products are available for single-piece orders. Please note that pricing may be higher for single-piece orders.

8. How are my items being shipped?

We partner with both FedEx and UPS for shipping.

• Domestic Shipments: Typically sent via UPS Ground service.

• International Shipments: Depending on both the cost and destination, we will provide you options on which company (FedEx and UPS) provides which cost and service.

9. How much does shipping cost?

Shipping costs vary based on product and quantity. Your shipping charges will be quoted when you place your order. We only charge exactly what we pay for shipping—ensuring that our focus remains on your satisfaction rather than profit from shipping fees.

10.  The Junkyard Athletic Guarantee

At Junkyard Athletic, we design and build gear to work hard—just like you.  While our products aren’t made to last forever, with proper use, care and storage, they’ll outlast most others on the market.  In fact, we’ve had customers send us photos of our products still going strong after 10+ years! 

As a small, family-owned business, we value fairness above all.  If you're fair with us, we’ll always be fair with you.

What We Cover

Within 45 Days of Purchase
If your product fails under normal use, we’ll usually replace it.

How to Start a Claim
Send an email to info@junkyardathletic.com with the following details:

• Your full name and email used at purchase

• Date of purchase

• Reason for your claim

• Clear images of the problem

• Photos of the full product (so we can assess wear)
  
  

Our Guarantee Terms
The Junkyard Athletic Guarantee is valid for 90 days from the date of receipt and covers:

• Defects in materials or workmanship

• One free replacement, if your claim is approved

Only valid for the original purchaser.

What’s Not Covered
The Guarantee does not cover:

• Normal wear and tear (cosmetic damage)

• Damage from improper care, misuse, or accidents

• Use of adhesive sprays or other chemicals

• Sweat, water, or extreme environmental exposure

• Modifications or repairs made by third parties
  
  

Custom Items
All sales of limited-run and custom items are final.

No returns, exchanges, or refunds on these products.
 

We’re Here to Help
Have a question or concern?

Contact us anytime at info@junkyardathletic.com—we’re always happy to help.